Cancellation and Refund Policy

  • 1. Introduction
      At ondozo, we strive to provide our customers with high-quality electronic accessories, including data cables, adapters, and other related items. We understand that sometimes you may need to cancel an order or request a refund. This Cancellation and Refund Policy outlines the terms and conditions for cancellations, returns, and refunds to ensure a transparent and fair process.
    • By placing an order on our website, you agree to the terms set forth in this policy.
    • 2. Cancellation Policy
      2.1 Order Cancellation by the Customer
      You may cancel an order under the following conditions:
    • Before Shipment: If your order has not yet been shipped, you can cancel it for a full refund.
      After Shipment: If your order has already been shipped, you must wait for delivery and then request a return as per our return policy.
      How to Cancel:
      To cancel your order, please contact our customer support team via:
    • Email: [email protected]
      Phone: 7439 779 188
      Live Chat: Available on our website
      Once your cancellation request is approved, we will initiate a refund (if applicable).
    • 2.2 Order Cancellation by ondozo
      We reserve the right to cancel an order under the following circumstances:
    • Out of Stock Items: If the product you ordered is no longer available.
      Payment Issues: If there are problems with payment verification.
      Fraud Prevention: If we suspect fraudulent activity.
      Shipping Restrictions: If the delivery address is in a location where we do not deliver.
      In such cases, we will notify you and issue a full refund.
    • 3. Return and Refund Policy
      3.1 Eligibility for Returns
      You may return an item within 7-15 days (depending on the product category) from the date of delivery, provided the following conditions are met:
    • The item must be unused, undamaged, and in its original packaging.
      The item must include all original accessories, manuals, and invoice.
      Certain items such as personalized products or clearance items may not be eligible for return.
      3.2 Reasons for Returns
      We accept returns in the following cases:
    • 3.2.1 Defective or Damaged Items
      If you receive a defective or damaged item, you must:
    • Notify us within 48 hours of receiving the product.
      Provide images or videos showing the defect/damage.
      Ship the item back to us using our approved return method.
      Once we verify the defect, we will offer:
    • A replacement (subject to stock availability).
      A full refund (if replacement is not possible).
      3.2.2 Wrong Item Received
      If you receive an incorrect item, follow the same process as above. Upon verification, we will:
    • Send you the correct product.
      Offer a refund if the correct item is unavailable.
      3.2.3 Change of Mind or Buyer’s Remorse
      We accept returns for unopened and unused items within 7 days.
      The customer must bear the return shipping costs.
      A restocking fee of 10% of the item price may be applied.
      3.2.4 Non-Returnable Items
      Certain items are non-returnable, including:
    • Custom-made products.
      Items marked as "Final Sale."
      Products that have been used or modified.
      4. Refund Process
      4.1 How Refunds are Processed
      Once we receive and inspect the returned item, we will initiate the refund. Refunds will be issued to the original payment method used during purchase:
    • Credit/Debit Card Payments: Refunds may take 5-7 business days to reflect in your account.
      UPI/Wallet Payments: Refunds are processed within 3-5 business days.
      Cash on Delivery (COD) Orders: Refunds will be issued via bank transfer or as store credit.
      4.2 Partial Refunds
      In certain cases, a partial refund may be issued:
    • If the returned item is damaged due to improper handling by the customer.
      If accessories or packaging are missing.
      If a restocking fee applies (in cases of buyer’s remorse).
      4.3 Store Credit Option
      If preferred, customers can opt for a store credit refund, which can be used for future purchases on our website.
    • 5. Return Shipping
      5.1 Who Bears the Shipping Cost?
      For Defective, Damaged, or Wrong Items: We will cover the return shipping cost.
      For Change of Mind Returns: The customer must pay for return shipping.
      5.2 How to Ship the Return
      Use a trackable courier service to avoid disputes.
      Ensure proper packaging to prevent damage in transit.
      Include your order details inside the package.
      6. Refund Delays or Issues
      If your refund has not been received within the expected time frame:
    • Check with your bank or payment provider.
      Contact us at [email protected] with your order details.
      7. Exchange Policy
      If you want to exchange an item, follow the return process and place a new order.
      Exchanges are subject to product availability.
      8. Contact Information
      For any queries related to cancellations, returns, or refunds, reach out to:
    • Email: [email protected]
      Phone: 7439 779 188
      Live Chat: Available on our website
      9. Policy Updates
      We reserve the right to modify this policy at any time. Changes will be updated on our website. By continuing to shop with us, you agree to the terms of this Cancellation and Refund Policy.