Terms and Conditions
- Terms and Conditions
- At ondozo, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, or interact with our services. By using our website, you agree to the practices outlined in this policy.
- 1. Information We Collect
We collect different types of information to provide and improve our services, enhance user experience, and comply with legal requirements. - 1.1 Personal Information
We collect personal information that you provide to us directly when you: - Welcome to ondozo. These Terms and Conditions ("Terms") govern your use of our website, services, and products. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our services. We reserve the right to modify these Terms at any time, and continued use of our website implies acceptance of any changes.
- 1. Use of the Website
By using our website, you confirm that you are at least 18 years old or have parental consent to use our services. You agree to use our website lawfully and refrain from engaging in fraudulent activities, unauthorized transactions, or any actions that could harm the website, its users, or the business. You must not attempt to hack, interfere with, or disrupt the security of our website, nor misuse any content, trademarks, or intellectual property found on our platform. - 2. Account Registration and Security
To purchase products from our website, you may be required to create an account. You agree to provide accurate and up-to-date information during registration and to update your account details as necessary. You are responsible for maintaining the confidentiality of your login credentials and agree not to share your account details with anyone. Any activity conducted through your account will be deemed authorized by you, and we will not be liable for any unauthorized access or misuse. If you suspect any security breaches, you must notify us immediately. - 3. Product Information and Availability
We strive to ensure that all product descriptions, images, and pricing information on our website are accurate. However, errors may occur, and we reserve the right to correct any inaccuracies or update information without prior notice. Product availability is subject to stock levels, and we may discontinue or modify products at any time. In the event that an order cannot be fulfilled due to stock unavailability, we will notify you and provide an option for a refund or a replacement. - 4. Orders and Payments
By placing an order, you agree that all information provided is accurate and complete. We reserve the right to refuse or cancel any order if we suspect fraud, unauthorized activity, or errors in pricing or product availability. Prices are listed in ₹ and include applicable taxes, unless otherwise stated. Payment must be completed at the time of purchase, and we accept various payment methods, including credit/debit cards, digital wallets, and online payment gateways. We use secure third-party payment processors, and we do not store your financial information. If a payment is declined, we are not responsible for any bank or payment provider fees incurred. - 5. Shipping and Delivery
We aim to process and ship orders promptly, but delivery times may vary due to factors beyond our control, such as courier delays, customs clearance, or weather conditions. Estimated delivery times are provided for reference and are not guaranteed. We will provide tracking information where possible, and customers are responsible for providing a correct and complete shipping address. If an order is lost or damaged during transit, we will investigate and, where applicable, offer a replacement or refund. However, we are not liable for delivery failures due to incorrect addresses or refusal to accept packages. - 6. Returns, Cancellations, and Refunds
We offer a cancellation and refund policy as outlined in our Cancellation and Refund Policy, which should be reviewed separately. Customers may cancel an order before shipment for a full refund. If an item is defective, damaged, or incorrect, returns are accepted within a specified period, provided that the item is unused and in its original packaging. Refunds are processed through the original payment method within a reasonable time frame. Change-of-mind returns may be subject to restocking fees, and the cost of return shipping may be borne by the customer. - 7. Intellectual Property Rights
All content on our website, including text, images, logos, graphics, product descriptions, and software, is protected by intellectual property laws and remains the property of https://www.ondozo.com/ or its licensors. You are granted a limited, non-exclusive right to use the website for personal and non-commercial purposes. Unauthorized reproduction, distribution, modification, or use of our content without prior written permission is strictly prohibited. - 8. Prohibited Activities
You agree not to engage in activities that could harm our website, users, or business. This includes, but is not limited to: - Using fraudulent payment methods.
Posting false reviews or misleading information.
Attempting to access restricted areas of the website without authorization.
Engaging in hacking, phishing, or spreading malware.
Violating any applicable laws, regulations, or third-party rights.
Any breach of these terms may result in account termination and legal action. - 9. User Reviews and Content
If you submit reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, worldwide license to use, modify, and distribute your content for promotional purposes. You agree not to post offensive, defamatory, or misleading content, and we reserve the right to remove any submissions that violate our guidelines. - 10. Third-Party Links and Services
Our website may contain links to third-party websites or services that are not controlled by us. We are not responsible for the content, privacy policies, or practices of third-party websites. If you choose to engage with these external services, you do so at your own risk. We recommend reviewing their terms and policies before proceeding. - 11. Limitation of Liability
To the fullest extent permitted by law, https://www.ondozo.com/ shall not be liable for any direct, indirect, incidental, or consequential damages resulting from: - Errors or inaccuracies in product information.
Delayed or failed delivery due to third-party carriers.
Unauthorized access to user accounts.
Any website downtime, technical issues, or security breaches.
Our total liability, under any circumstances, shall not exceed the amount paid for the product or service in question. - 12. Indemnification
You agree to indemnify and hold harmless https://www.ondozo.com/, its employees, affiliates, and partners from any claims, damages, losses, or legal expenses arising from your use of our website, violation of these Terms, or infringement of any rights. - 13. Force Majeure
We shall not be held responsible for any failure or delay in performing obligations due to unforeseen circumstances beyond our control, including natural disasters, war, cyberattacks, supply chain disruptions, government regulations, or other force majeure events. - 14. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of INDIA/WEST BANGAL, and any disputes shall be resolved in the courts of [Jurisdiction]. We encourage users to contact us directly to resolve any issues amicably before pursuing legal action. - 15. Account Suspension and Termination
We reserve the right to suspend or terminate accounts that violate our Terms or engage in fraudulent activities. Termination may occur without prior notice, and we are not obligated to provide refunds or compensation for terminated accounts. - 16. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. We recommend reviewing our Privacy Policy to understand your rights and our responsibilities. - 17. Modifications to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and continued use of our website after modifications implies acceptance of the revised Terms. It is your responsibility to review these Terms periodically. - 18. Contact Information
For any questions or concerns regarding these Terms and Conditions, you can contact us at: - Email: [email protected]
Phone: 7439 779 188
